Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
You can raise a request for support using the options below.
Report a bug
Share detailed info and attach photos to help us process your request efficiently
Required fields are marked with an asterisk*
{"xsrfToken":"1808092147da3c10664a8160017bfc2aadd20b29_lout","branding":{"id":"2","key":"sup","name":"Ignos Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ab5300","headerLinkColor":"#ffffff","headerLinkHoverColor":"#cf690a","headerLinkHoverBGColor":"#cf690a","headerBadgeColor":"#cf690a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2cd87e07-ae21-4bbd-ab51-e3d54d5f82ab/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjEzYTA2Zi05ZmVlLTRkODYtODI3Ni05MTg3NWNkODI4YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJjZDg3ZTA3LWFlMjEtNGJiZC1hYjUxLWUzZDU0ZDVmODJhYiI6WyJyZWFkIl19LCJleHAiOjE3ODQzMzQxNDksIm5iZiI6MTc4NDMzMzU0OX0.HHMWr33i7EUE7828sEfWDzF57qMO5qMvZF98Y53qtEM&client=e613a06f-9fee-4d86-8276-91875cd828b0&mode=fit","logoId":"2cd87e07-ae21-4bbd-ab51-e3d54d5f82ab","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to our Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e08f00","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0c2ab1e3-cb75-4fa3-9e1c-4b6de530963f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjEzYTA2Zi05ZmVlLTRkODYtODI3Ni05MTg3NWNkODI4YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBjMmFiMWUzLWNiNzUtNGZhMy05ZTFjLTRiNmRlNTMwOTYzZiI6WyJyZWFkIl19LCJleHAiOjE3ODQzMzQxNDksIm5iZiI6MTc4NDMzMzU0OX0.62x_3PQpNQEoWj-4mPB3JWT-T5SUCR1Vt8_nMzj52lY&client=e613a06f-9fee-4d86-8276-91875cd828b0&height=300&mode=fit","bannerMediaApiFileId":"0c2ab1e3-cb75-4fa3-9e1c-4b6de530963f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#f3dacb","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"sup","projectId":10012,"serviceDeskId":2,"name":"Ignos Support","description":"<p>Welcome to our help center!</p>\n<p>You can raise a request for support using the options below.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"5","name":"Ask a question","descriptionHtml":"<p>Share detailed info and attach photos to help us process your request efficiently</p>","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://ignos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[2],"key":""},{"id":"12","name":"Create a request or improvement","descriptionHtml":"<p>Share detailed info and attach photos to help us process your request efficiently</p>","callToAction":"Create a request or improvement","introHtml":"","icon":10540,"iconUrl":"https://ignos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[2],"key":""},{"id":"11","name":"Report a bug","descriptionHtml":"<p>Share detailed info and attach photos to help us process your request efficiently</p>","callToAction":"Report a bug","introHtml":"","icon":10476,"iconUrl":"https://ignos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[2],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://ignos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[12,11,5],"3":[6]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6d6d89e6-0f40-3dee-ace6-07fab18144e3","appLinkName":"System Confluence","appLinkUrl":"https://ignos.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support","spaceUrl":"https://ignos.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":2,"kbLinkDomainURLs":["https://ignos.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjEzYTA2Zi05ZmVlLTRkODYtODI3Ni05MTg3NWNkODI4YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMTcxMTI0NzExIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NDMzNDc0OSwibmJmIjoxNzg0MzMzNTQ5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.UFbx9x8wxwVwk3ZMD89FKFGEKWTM33f-9XdTwRrD_Ho","targetCollection":"upload-user-collection--1171124711","endpointUrl":"https://api.media.atlassian.com","clientId":"e613a06f-9fee-4d86-8276-91875cd828b0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":11,"projectId":10012,"issueType":{"id":"10018","name":"Submit a request or incident"},"form":{"name":"Report a bug","descriptionHtml":"<p>Share detailed info and attach photos to help us process your request efficiently</p>","callToAction":"Report a bug","intro":"","instructions":"<p>Share detailed info and attach photos to help us process your request efficiently</p>","icon":10476,"iconUrl":"https://ignos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Provide a detailed description to help us respond faster","descriptionHtml":"<p>Provide a detailed description to help us respond faster</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Vedlegg","description":"Including photos can speed up the process.","descriptionHtml":"<p>Including photos can speed up the process.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/11","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/11","calendarParams":{"firstDay":0,"date":"2026-07-18T02:12:29+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6d6d89e6-0f40-3dee-ace6-07fab18144e3","appLinkName":"System Confluence","appLinkUrl":"https://ignos.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support","spaceUrl":"https://ignos.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":2,"kbLinkDomainURLs":["https://ignos.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjEzYTA2Zi05ZmVlLTRkODYtODI3Ni05MTg3NWNkODI4YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMTcxMTI0NzExIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NDMzNDc0OSwibmJmIjoxNzg0MzMzNTQ5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.UFbx9x8wxwVwk3ZMD89FKFGEKWTM33f-9XdTwRrD_Ho","targetCollection":"upload-user-collection--1171124711","endpointUrl":"https://api.media.atlassian.com","clientId":"e613a06f-9fee-4d86-8276-91875cd828b0","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}